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FAQS

Got Questions? We’re Here to Help.

Whether you're new to high-phenolic olive oil or a long-time ONSURI customer, we know you might have questions — about our process, our products, or how best to enjoy them. Below you’ll find answers to the most common queries we receive.

Subscription FAQs

Will I be reminded before each delivery?

Yes. You’ll receive a reminder email before each order is processed so you have time to make changes if needed.

How often will I receive my order?

You choose the frequency when you subscribe. Most customers opt for every 4 or 8 weeks, but you can adjust this anytime.

Can I subscribe to different oils in one subscription?

At the moment, subscriptions are set up per oil. If you’d like more variety, you can create multiple subscriptions – just let us know if you need help.

Do you offer subscriptions?

Yes. Subscriptions ensure you never run out of fresh EVOO and include exclusive benefits

Can I pause or skip my subscription?

Yes, you can pause, skip, or cancel at any time from your account dashboard.

Product FAQs

What makes ONSURI olive oil different?

We control the entire process from grove to table — planting, harvesting, pressing, and bottling — ensuring purity, traceability, and outstanding flavour. Our oils are carbon-negative and produced using sustainable farming practices that support local communities.

Where is ONSURI oil produced?

Our oil is produced on our family-owned farm in Jordan, where olive cultivation has been a tradition for generations.

What is Extra Virgin Olive Oil (EVOO)?

EVOO is the highest grade of olive oil, made purely by cold-pressing olives without heat or chemicals. It is naturally rich in antioxidants and polyphenols.

What are polyphenols and why are they important?

Polyphenols are natural compounds with strong antioxidant and anti-inflammatory properties. ONSURI EVOOs range from 470 mg/kg to over 1,600 mg/kg, making them among the richest worldwide.

Which ONSURI oil should I choose?

Arbequina – Smooth, mild, and versatile. Arbosana – Herbaceous with a peppery finish. Koroneiki – Robust and bold, perfect for drizzling. Signature – High-polyphenol blends for health and flavour.

How should I store my olive oil?

Keep in a cool, dark place, away from heat and light. Once opened, use within 3–6 months for peak freshness.

What is the shelf life of ONSURI oils?

Our oils are best enjoyed within 24 months of harvest. The harvest date is printed on every tin and bottle.

Are your oils cold pressed?

Yes, all our oils are cold-pressed without heat or chemicals. Independent tests by the Royal Scientific Society confirm our oil meets the highest standards for extra virgin olive oil.

Is your oil filtered?

Yes. Filtering extends the oil’s shelf life and preserves its quality by removing sediment that can cause fermentation and oxidation.

Can ONSURI EVOO be used for cooking?

Absolutely. EVOO is stable at high temperatures and perfect for roasting, sautéing, and frying, as well as drizzling over salads or finishing dishes.

Is your packaging recyclable?

Yes. We use lightweight tin over glass for sustainability — tin is infinitely recyclable, durable, and lowers our carbon footprint during transport.

Is ONSURI EVOO suitable for vegans and vegetarians?

Yes, our oils are 100% plant-based and suitable for vegan and vegetarian diets.

Is your olive oil gluten-free?

Yes, all ONSURI oils are naturally gluten-free.

Can EVOO be used for skin and hair?

Yes. Many customers use our oils for natural skin and hair care thanks to their antioxidant and hydrating properties.

How much EVOO should I consume daily?

Studies suggest 20–30 ml (2–3 tablespoons) of high-quality EVOO daily supports heart health, reduces inflammation, and promotes overall wellbeing.

ONSURI FAQs

Who is ONSURI?

ONSURI is a family-run estate in Jordan producing some of the world’s most acclaimed Extra Virgin Olive Oils. Our oils are single-origin, estate-grown, and have won nearly 100 international awards in the past 3.5 years.

What does “Farm to-Fork Authenticity” mean?

We manage every step of production—from growing olives to bottling oil—on our single-origin estate, ensuring complete traceability and exceptional quality.

Do you have certifications?

Yes. All our oils are tested and certified by independent, internationally recognised labs according to the International Olive Council’s official method. This guarantees authenticity, quality, and exceptional polyphenol content.

Where do you ship?

We currently ship within the UK and to the United States.

How much is shipping?

UK: £2.50 Standard (2–4 business days), £4.95 Express (1–2 business days).USA: $35.00 Standard (3–5 business days).

Will I get tracking?

Yes, tracking is provided where available.

Do you cover customs and FDA fees?

For U.S. shipments, we include all FDA documentation and related fees in the delivery charge. Customers are responsible for any customs duties or import taxes applied locally.

What if my order is delayed?

Delivery times are estimates. Once an order enters the carrier’s network, delays are outside our control, including customs clearance for international orders.

What is your returns policy?

You can request a return within 14 days of receiving your order. Items must be unopened, in their original packaging, and accompanied by proof of purchase.

Do you accept returns of opened items?

Perishable food items cannot be returned once the seal is broken, unless faulty or damaged.

Who pays return postage?

Return postage is the customer’s responsibility unless the item is faulty. We recommend a tracked service.

Do you charge fees for unwanted returns?

Yes. If the item is returned because it is unwanted (rather than damaged or faulty), a 2.5% transaction fee will be deducted from the refund. This fee is charged by our payment provider at the time of purchase and is non-refundable on our end.

How long will my refund take?

Once approved, refunds are processed to your original payment method within 10 business days.

Do you supply restaurants, shops, or distributors?

Yes. Please contact us at sales@onsurioliveoil.com for wholesale pricing, samples, and trade enquiries.

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