We have a 14-day return policy. This means you have 14 days from receiving your item to request a return.

Eligibility:

Items must be in the same condition as received, in their original packaging, and accompanied by proof of purchase. 

Non-Returnable Items:

Perishable food items cannot be returned once the seal is broken. However, unopened items may be eligible for return in lin with statutory rights.

To start a return, email us at sales@onsurioliveoil.com with your order number, name, and address. If approved, return the item within 3 days of your request using a tracked delivery service. Return postage costs are the customer’s responsibility unless the item is faulty.

Damages and Issues:

Inspect your order upon receipt and contact us immediately if it is defective, damaged, or incorrect so we can address the issue promptly. If the delivery is visibly damaged, you may refuse the package, which will be returned to us.

Refunds:

Once we’ve inspected your return, we’ll notify you if the refund is approved. Approved refunds will be processed to your original payment method within 10 business days. If it’s been more than 15 business days since approval, contact us at sales@onsurioliveoil.com.

If the item is returned because it is unwanted (rather than faulty or damaged), please note that the refund will be issued minus a 2.5% transaction fee. Unfortunately, this fee is charged to us by our payment provider at the time of the original purchase and is non-refundable on our end. 

Exchanges:

To exchange an item, return the original and place a separate order for the new item once your return is accepted.

Exceptions:

We do not accept returns for sale items or gift cards. Additionally, we cannot reimburse for any diminished value caused by handling beyond necessary inspection.